Dando Advisors

How to Avoid the Pain of Hiring or Promoting the Wrong Person

As your company grows, the need for new/better talent becomes apparent. You are fully aware of the pain and destruction that can be caused by hiring/promoting the wrong person. However, due to your unknowingly flawed hiring and promoting practices, you now have friends, family members, partners, “pedigreed” executives hired from other companies or long-term loyal employees (who are not qualified for the job) in key positions. This is what I call HIRING AND PROMOTING FOR EXTINCTION.

No one ever disagrees; it takes the right person to get the job done.  Letting the tyranny of the urgent force you into hiring/promoting the wrong person blindly marches the company towards mediocrity and dumbs down the culture … or worse.  There is no other area in business where such poor results are so consistently tolerated than the area of promoting and hiring the right people.  As leaders we often forget; we get what we set ourselves up for!   

As the saying goes, we hire for expertise and we fire for behavior.  In short, if you want to improve your organizations growth and profitability, then improve the expertise and behaviors by doing a better job of promoting… Read More >

HOPE IS NOT A STRATEGY: 3 Steps to Making 2012 Your Best Year Ever!

Have you ever encountered people who say they desperately want to change their circumstances, but do not want to change themselves? They unconsciously choose the “hard way” over “hard work” and simply hope things will turn out for the best.

Dr. Woodrow Kroll recently reported in his radio broadcast that 3% of people have written goals, 10%  have goals but haven’t written them down,, and the other 87% simply do not have any specific goals at all.  Dr. Kroll noted that people with written goals are 50%-100% more likely to achieve them than those who haven’t written them down.   As Zig Ziglar says, “If you aim at nothing, you will hit it every time.”

Why do people avoid writing down their goals? What story do they tell themselves that makes not writing them down OK? Why is hope so attractive, even though it doesn’t work?

With the New Year upon us, it’s a great time to check your systems, people, strategies and resolutions to make sure you and your company don’t rely on HOPE as a strategy.  As leaders, we often forget…we get what we set ourselves up for.

Three overly obvious and embarrassingly… Read More >

Only 1% Have What It Takes to Lead … Do You?

Dando’s definition of lead.er.ship \ lēd-ər-ship\ n : Leadership is a walk on the wild side. If we did not have to deal with people or problems, leadership would be a piece of cake. Instead, leading is all about aggressively moving toward a clear goal while predicting the “train wrecks.” Mix in limited resources, uncertainty and people who may, or may not, come through in a pinch. Leadership is about growing in the face of crisis. Crisis is the eruption of chaos … it takes leaders to the edge, where some do not survive.

I’ve talked with more than 2,000 executives and their teams at growth-hungry companies around the world. In my experience, only about 1% of people have what it takes to be a Game-Changer. By gathering information and observing behavior – and its consequences – I’ve gained perspective on the traits I believe these leaders possess.

Heaven knows the world doesn’t need another article on the characteristics of a leader. The reason I am sharing my thoughts is to provide you with a tool you can use to 1) measure against your own perceptions and 2) let your team express how they… Read More >

A Tiger By the Tail: How Growth-Hungry Companies Get and Stay on Top

I have always been fascinated about what makes certain leaders and their companies get and stay on top. Why are some businesses wildly successful and stable, while others in the same industry, with the same opportunities, who fight the same battles day after day, level out in their growth and never reach their full potential? What, exactly, do successful companies and their leaders do and focus on that’s different?

After helping build a business to $1 billion, selling and subsequently interviewing and coaching over 2,000 executives in growth-hungry companies, I have been very surprised by the answers I’ve found. I thought I would find very complex and difficult-to-implement strategies; but I discovered just the opposite. It’s all about predicting and preparing for what turn out to be overly obvious and embarrassingly simple root cause problems (see The Top 12 Warning Signs of Success™). I have come to recognize significant, predictable patterns that are true for every business. Although the way your business grows is unique to your situation, the challenges that growth itself presents are common to all.

Experience has taught me that by focusing on the… Read More >

10 Steps to Make Your Meetings Suck Less

 A couple of years ago I was talking to my friend John Day, who was complaining about how much time he was spending in meetings and how bad they sucked. He had to get to the office super early and stay super late just to get “real” work done. 

I asked John why he and his company were having so many meetings.  He said most of them were regularly scheduled meetings to share information and give and get updates.  I asked him the obvious question: “John, if these meetings are not a good use of time or suck so bad, why do you and everyone else keep going to them?”  He sheepishly said… “They were ‘mandatory’ and no one ever questions them?” 

I told him not to worry about it;  it is very normal for a successful, growth-hungry company to experience what I call “Fieldtrip Meetings,” where people show up to meetings and take “mental fieldtrips” until they’re over.  Then when the “fieldtrip” meeting is over, the “real” meetings (sidebar meetings) begin in the hallways and offices of everyone who was supposed… Read More >

Are Core Values Overrated?

I recently had the privilege of working with a company that is wildly successful by anyone’s standard. Even in this economy, it’s growing rapidly, has a culture that attracts the best talent, is winning award after award in its industry, and has a CEO who was named local business leader of the year. 

This company is clearly on its way up The Business Lifecycle™ (an approximation of how successful businesses scale and some of the problems — The Top 12 Warning Signs of Success™ — they encounter).

However, after meeting with several of the company’s key leaders and employees, it occurred to me that although they had some very clear short-term objectives and were driving the company toward iconic levels of short-term success, the core values, or what I call the  SOUL, and ultimately the long-term success, of the company was in danger of being compromised, due, ironically, to its hyper-growth.

When I say SOUL, I’m not talking about the “soul” that is drenched in marketing jargon and marched out to… Read More >

Will Any of The Top 12 Warning Signs of Success™ Kill Your Growth?

As a company matures, it often experiences subtle but very troubling growing pains (The Top 12 Warning Signs of Success™). As you might expect, these growth tremors are amplified in a depressed market. Compounding the situation, management, in its haste to maintain growth, often fixes its gaze outward on the environment and toward the future, hoping perhaps that more precise market projections and better ‘relational selling’ tactics will provide the organization with the impetus it needs to go to the next level of performance.

All the while, the company may overlook the Overly Obvious and Embarrassingly Simple repairs it needs to mature and stabilize.

The current market dynamics offer the perfect time to refocus and redefine you and your company’s success strategies. Generally, companies tend to pass through a series of developmental phases (The Business Lifecycle™) as they mature. Transitions between these phases do not always occur naturally or smoothly, regardless of the strength or expertise of top management.

Unfortunately, as a company reaches the point where it needs to move into the next phase of development, it… Read More >

Where’s your company on The Business Lifecycle™?

Part 1 in a Series of 4

The Business Lifecycle™ is a model that enables business leaders to identify the level of performance at which their business is operating and to determine exactly what needs to be done to move that business to the next level.

The Business Lifecycle™ is based on my and many other’s years of experience and is an approximation of how successful businesses grow and some of the problems (The Top 12 Warning Signs of Success™) they encounter in their efforts to become what I call a mature, financially stable, professionally managed and led business (Level III).  From my experience this should be the objective of all growth hungry businesses.

By having a sensitivity and general understanding of the stages of development in The Business Lifecycle™ managers  will be in a position to predict problems and thereby prepare solutions and coping strategies to help the company go to the next level before a crisis gets out of hand.

Companies tend to pass through a series of predictable developmental phases as they mature.  Transitions between these phases… Read More >

The Level I Company: "Entrepreneurial Startup"

Part 2 in a series of 4

Below are the characteristics and warning signs of a Level I Company, the Entrepreneurial Startup. This is the first of three defined company stages as part of The Business Lifecycle.™
 

CHARACTERISTICS

• The founders are usually actively involved in running the company.
• The primary emphasis is on producing products or services and selling them.
• Management, systems and planning receive minimal emphasis.
• Communication is informal.
• Employees work long hours and are paid modest salaries.
• Management reacts more to customer needs than to employee needs.
• The founders are either technically oriented or market builders and are usually not skilled managers.
• The company culture – the non-negotiable values and how to treat customers and each other – is generally understood and does not require a lot of reinforcement.
• The growth is greater than inflation but usually slow to moderate.

As a company matures, it often experiences subtle but very troubling growing pains.  Compounding the situation, management, in its haste to maintain growth, often fixes its gaze outward on the environment and toward the future, hoping that more precise market projections and higher sales… Read More >

The Level II Company: "Rapid Growth"

Part 3 in a Series of 4

Below are the characteristics and warning signs of a Level II Company, the “Rapid Growth” stage. This is the second of three defined company stages as part of The Business Lifecycle™.
 
 
 
 
 
 
CHARACTERISTICS

• A capable leader is at the company helm (Level I growing pain resolved).
• The business often has multiple locations, such as: 
  • Sales offices
  • Branch offices
  • Warehouses
  • Etc
• More detailed attention is given to certain areas (in addition to producing products or services and selling them), such as:
  • Marketing and sales
  • Inventory management
  • Personnel
  • Accounting, budgeting and finance
  • Systems support
• Employee jobs are more specialized.
• The company becomes more impersonal due to having more employees.
• The growth rate is faster than Level I; sometimes accelerating at a very fast rate.
• The company culture – non-negotiable values and ways of treating the customer and each other – start to need to be communicated and reinforced in words and actions that match.

Usually one or more problems block a successful company’s transition to a higher… Read More >